Russian popular home goods chain faces days of disruption following cyberattack

A cyberattack forced Russian home goods retailer Poryadok to close some of its stores and suspend online services for five consecutive days, leaving customers unable to collect orders, access loyalty accounts or contact customer support.

The company, which operates 48 stores across 32 Russian cities, first reported technical problems on Sunday, saying its website, mobile app and physical stores were temporarily unavailable.

Poryadok later confirmed that the disruption was caused by a cyberattack but did not disclose how hackers breached its systems or when normal operations would resume.

"We have been hit by a cyberattack, but we are already actively working to restore our services and gradually return operations to normal," the company said in a statement.

The retailer said it expected to reopen its stores and restore access to order information and loyalty program bonuses but provided no timeline.

Local media reported that stores in Voronezh, where the company was founded in 2010, and other Russian cities remained closed, with notices on their doors citing unspecified technical problems.

Some customers continued to arrive at stores unaware of the closures, while others complained that they could not collect previously paid-for orders, arrange returns or reach the company's customer service hotline.

In the western Russian city of Kursk, one customer reported being unable to collect an online order or extend its pickup deadline because both the company's website and physical stores were inaccessible.

Customers in other cities reported similar problems. According to user reports collected by outage monitoring service DownRadar, Poryadok's online services remained unavailable on Friday.

The company's website indicated that only some stores were still affected, although the full extent of the disruption remained unclear.

It was not immediately clear who carried out the attack or whether any customer information had been compromised.

Other Russian businesses have also reported cyberattacks on their systems over the past two months. In September, popular fast-food chain Dodo Pizza suffered a breach claimed by a hacking group calling itself DataSuckers. More recently, in mid-October, Russian online travel agency Anywayanyday temporarily suspended bookings following a cyberattack that disrupted its IT systems, preventing customers from purchasing airline and train tickets or booking hotels.