Cyberattack on Yodel package delivery service causing delays

Popular United Kingdom package delivery service Yodel has been hit with a cyberattack disrupting service.

In a statement to The Record, a spokesperson for the company said it is dealing with a “cyber incident” that has impacted its package tracking services. 

“As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by an external IT forensics group. We are working to restore tracking as quickly as we can and have engaged with all relevant authorities,” the spokesperson said. 

“Yodel would like to sincerely apologize to their clients and their customers for any disruption this incident may have caused, and reassure them that the team are working around the clock to resolve this incident.”

Customers of the company have flooded social media to complain about delivery delays and a lack of responsiveness from Yodel about the issues. 

The Yodel spokesperson did not respond to requests for comment about rumors that it was a ransomware attack.

In a private email sent to some customers through eBay, the company said it is still investigating the incident and is “working around the clock to get all systems back and running.”

The letter said the company has contacted the UK’s National Cyber Security Centre, the National Crime Agency and the Information Commissioner’s Office. 

On the Yodel website, there is a banner that says its customer service team is also unavailable alongside several other downed features of its website and app. 

Jonathan Greig

Jonathan has worked across the globe as a journalist since 2014. Before moving back to New York City, he worked for news outlets in South Africa, Jordan and Cambodia. He previously covered cybersecurity at ZDNet and TechRepublic.

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